FAQ

HOW CAN I CONTACT HUEPADS?

Please Give us a call at 971 58 5905046 or email us at info@huepads.com

WHAT IS RETURN POLICY

We accept returns within 7 days of receipt, only if the delivery packaging has not been opened or the products are damaged or the wrong product has been delivered. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you a replacement or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

WHAT IS REFUND POLICY

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

 

WHAT IS A CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.